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The biggest issue I see time and time again as a facilitator, coach and trainer in organisations is a lack of quality communication. When I ask people in these businesses, what causes poor communication, they often mention size of the business, speed of the business and there is simply too much information to pass on. Whilst I agree with these ideas, I think there is often an underlying issue around trust. This issue of trust lies at very different levels
Intrapersonal – Do I trust myself? Am I clear on my values and convictions? Do I know what I want to say?
Interpersonal – Do I trust you generally? Do I trust that you will use the information correctly? Will you keep confidential information confidential?
Group communication - Do I trust the team as a whole? Does the team do what is agrees on? How will the team use the information internally? Will they need to share it with others?
If you think about a person that you have communication issues with:
- On a scale of 1 to 10, with 10 being high, how good is the quality of your communication?
- What are some of the blocks to you having better communication with them?
- What can you do to remove some of these blocks?
- How can you build up more trust with this person?
- What are you prepared to do to improve the communication?
- How will you know you have been successfull?
A great sign of trust and excellent communication is the level and depth of feedback you get from the person.
7. When was the last time you got great developmental feedback from this person?
END OF PART 1
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