The photographs on this page are a small sample of the more experiential type of projects Andi Roberts works on. Andi works in both Spanish and English throughout Europe and globally to deliver dynamic and practical training that supports a change in behaviour and improves business results.
Virtual Team Building project
The images here are taken from a series of courses that were designed to bring groups of workers together and form them in to a teamas they embark on working six months together virtually. The course was a two day course held in city centre locations and involved people from all over Europe.
"Win as much as you can"
Individuals "compete" to earn as many points as theycan. Success in the activity is only achieved if people work togetherand that is only possible if there is TRUST.
"Personal Shields"
Individuals develop via a drawn heraldic shield aprocess to get to know each other better as they draw theirprofessional past, personal past, strengths they bring to the team andareas to improve. This is supported by each person's motto. Over thecourse the participants present their shields to each other in aninformal "art gallery style".
"Team life cycle"
The group learn through an interactive presentation,and fun quiz, the five stages a team grows through to develop completecompetence and performance over time. Causes for team dysfunction arealso discussed using a well researched model.
"Blind Shapes"
A powerful communication activity kicks off themodule on communication and e-collaboration as team members have tosolve a complex problem with only verbal communication to help them.
"Conflict Management"
Team members practise adapting styles for dealingwith conflict through a realistic role play. The activity is supportedby a questionnaire and conflict management model.
"Values alignment activity"
Team members develop through a facilitated session,a set of team values, that are aligned with their personal values andalso follow the companies core values.
"Team charter"
The team develops a set of ten standards or norms for working together effectively in the future.
"Visual & physical anchoring"
Respect is like a boomerang –Just before closing the course with an action planning session, theteam members discuss how respect is built. The team then goes out doorsand practise "giving respect" through the metaphor of a boomerang
Customer Enthusiasm Project
The following images were taken during a series of 2 day workshops that trained the complete internal staff of a European international airport on the importance of, and how to sustain customer enthusiasm. Following this project along with additional coaching to the management team, the airport was consistently in the top five airports of its size globally in customer satisfaction.
"Diminishing resources" Teams compete to try and achieve a target with fewerand fewer resources. Thinking harder rather than working harder is theonly way to achieve success in this quick activity that introduced themodule on the changing busines environment
"Wowing the customer"
After a brief introduction on the concepts ofMoments of Truth and Level of Expectation versus Level of Reality thegroup is split into small teams to develop a list of factors that wouldcreate a "WOW" for the customers. The facilitators then create adialogue about what is expected versus what is a wow to gain a deeperunderstanding of the difference.
"The labyrinth"
To create customer enthusiasm different airportshifts and departments must work together effectively. This activitygets two departments to create excellent results that can only beachieved if they trully work together both in the planning andexecution of the project.
"Customer service illnesses"
Poor service is often a result of a combination ofsmall issues. In this session small groups diagnose and solve issuessuch as "not my job" , "I'm on my break", I'm not paid to make thatdecision." Teams report back and a master list is created for the top10 issues.
"Customer Pipeline"
This indoor activity shows how each person / teamand department interact to create excellence Moments of Truth. Once theactivity is completed the teams "graphically" map out the customerexperience as they walk through the airport.
"Core Messages"
Just before closing the course with an action planning session, the team members working in small teams developposters with what they think have been the core messages of the course.
Product Train the TrainerThe images shown in this section are from an automotive Train The Trainerprogram that Andi Roberts delivered solo in Europe, Middle East, Asia& North America English and Spanish. "Market positioning" A presentation on the new product and where it stand in relation to core competitors. "Product demonstration" A thorough explanation of the product followed by static testing and exploration. "Competitor comparison" Participants explore the new product and also the key competitor products. "Technical briefing" Participants recieve a briefing on core new technological updates that make up the new product. "Site visit" A short visit to a recently opened retail facility of the brand close to where the train the trainer course was taking place (Miami). "Case studies" Trainers go through buyer segmentation case studies to better understand the market positioning of the product. "SWOT analysis" Trainers work on various SWOT analysis of new product compared to competitor products.
In Search of the Lost Dutchman's Gold Mine
Indoor team building images from an activity that Andi Roberts regularly works with. The table top simulation can be run from groups of 12 to several hundred. The key learning areas are planning, teamwork, collaboration and communication.
"Team planning"
A team goes over it's plan as the simulation is underway. Changes in several variables in the simulation means teams have to think on their feet (or chair).
"Team collaboration"
As the simulation progresses over it's 20 turns teams that have not planned well start to get scarce in essential resources. Teams then start to resource investigate and see if there is any help from other teams. If only they had worked together from the start.
"View of the simulation"
An overview of a full room of 200 participants. This event that lasted 3 hours required 1 facilitator and 4 support staff.
"The trading table"
Before teams set out on the expedition teams cane trade resources to acquire those that best support their plan.
"Success, well almost"
At the end of the activity teams fill in a final sheet that measures the Return On Investment of the expedition. Only teams that trully collaborate can get clse to the maximum ROI figure. The maximum has never been achieved. Once the results are collected and shared the session enters a table based then plenary review to pull out key learnings.
Challenge Course Team Building
The following images are of Andi Roberts' ropes course in Spain. Andi has been involved with training over 25,000 people from all over Europe using ropes courses in the last 14 years. Andi has built courses and managed challenge course projects in Spain (4 seperate locations) , Italy and Hungary and has worked as a challenge course facilitator in Dubai & USA.
"The Pole" Participants choose a goal or vision and with the support of the rest of the team attempt to reach that goal. Each person is attached to two safety ropes for a double safety system and is supervised by an experienced technician. "The Lift" A large heavy weight, 70kilos, has a string for each person attached toit. When everyone works together some 35 people can lift it by onlyusing a finger and thumb. This demonstrates the power of synergy. "Team Radar" The team members must move from a "safe" location to reach a vision.once one person leaves the "safe" area the complete team is blindfoldeduntil the team arrives at the vision or runs out of time. "Team web" Participants from the whole continent of Africa come together to work as one team to solve the final challenge. "Activity Review" Here the team, supported by Andy Neal (of ChangeMaker International ltd), a facilitator, reviews thelearnings and connections to business of one of the activities duringthe event. "The Giant's Ladder" Teams of three attempt to scale the ladder which has rungs with ever increasing gaps between them. It's not a test of strength but of real teamwork! "Acid River" Several teams have to acquire resources strewn around an "acid river"to create a product that will satisfy the client. Success can not beachieved unless all of the teams work together to bring all of theirresources to the table.
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