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In leadership development, measuring and developing Emotional Intelligence or Emotional Quotient, has been a common part of the Leadership Development but it has not been so well developed for team development. The following competencies have been researched as being the key elements of Team Emotional & Social Intelligence.
- Team Identity
- Motivation
- Emotional Awareness
- Communication
- Stress Tolerance
- Conflict Resolution
- Positive Mood
Team Identity
Team identity measures the level of pride each member feels for the team as a whole, and how much connection members feel to the team. It reflects the team’s inclusiveness for one another and how much differences on the team are valued. It assesses how well the team demonstrates belongingness, followership, and a sense of clarity around the role of each member. It brings with it a high level of loyalty if highly scored. To have a strong identity, a team must have a common sense of purpose. When team members have identified with the team, it becomes a problem-solving organism that is larger than the sum of its parts.
Motivation
Motivation is a competency that measures the team's internal resources for generating and sustaining the energy necessary to get the job done well and on time. It gives feedback on whether creative thinking is promoted and whether competition is working for or against the team. It creates the energy that gets the
team going; without it little would be done. Energy to accomplish the mission takes motivation, which is fueled by believing the team’s work makes a difference.
Emotional Awareness
Emotional awareness measures how well team members accept and value one another. Emotional awareness requires both sharing information and noticing and responding when it is shared. Does the team value and respect positive as well as negative feelings? Both have value. This scale measures the amount of attention the team pays to noticing, understanding, and respecting feelings of team members. It is a critical factor in motivation, productivity, and our ability to collaborate because it’s at the heart of building trust. Team members must have emotional and social information from one another in order to work effectively together.
Communication
This competency measures how well the team sends and receives emotional (and cognitive) information. It provides information on how well team members listen, encourage participation, share information and discuss sensitive matters. It measures whether team members acknowledge contributions and give feedback
to one another. Communication is central to every kind of team interaction. Team members improve the quality of their work together and their functionality within their organization by effective communication.
Stress Tolerance
This competency measures how well the team understands the types of stress factors and the intensity impacting its members and the team as a whole. It addresses whether team members feel safe with one another, and whether they will step in if someone on the team needs help. Stress tolerance measures how well the team keeps a sense of proportion to work and life demands, including how they manage workload expectations. This competency provides the closest connection with physical well-being.
Conflict Resolution
Conflict resolution measures how willing the team is to engage in conflict openly and constructively without needing to get even. It gives the team a reflection of how well it is doing in managing the pressures of workload, time constraints, and the real needs for work-life balance. It measures the ability to be flexible and to respond to challenging situations without blaming one another. Conflict is natural, and will happen when any team is engaged in fulfilling its purpose. Conflict can be an opportunity for growth or it can destroy a team. The ESI team is strengthened by its response to conflict.
Positive Mood
This competency measures the positive attitude of the team in general as well as when it's under pressure. The scale of positive mood reports on the level of encouragement, sense of humor, and how successful the team expects to be. It is a major support for a team's flexibility and resilience. It gives feedback on how well the team deals with pressure, and whether the team has a can-do attitude. Teams with a high positive mood enjoy working together and know they grow from both easy and challenging situations.
Are you interested in developing your teams Emotional Intelligence and boosting team performance? Andi Roberts can work with your team in a range of ways:
1) Team Emotional & Social Intelligence 360 questionnaire (TESI 360) that a whole team can take and measure there current Emotional & Social Intelligence level.
2) An intact team training course that uses the 360 results and works through the competencies to build the team.
3) Team coaching that uses the TESI 360 as the back drop for the team coaching process to support their performance.
For more information simply use the contact methods on the right hand side of the site:
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